Google-verified96 Google reviewssince 1987
JP Carroll's work hinges on named project managers (Mike Chase, Alex, Rob, Mike Manwuell) who stay on site, answer questions directly, and send updates with photos. Crews show up on schedule, finish efficiently, and leave properties spotless including neighbor consideration. Estimators (Adam, Wil Francis, Doug Grieco) walk homeowners through options without pressure. One reviewer noted higher costs than expected but accepted the market reality; another lauded the pricing as fair against competing quotes.
The business handles everything from routine shingle repairs to complex multi-home condominium replacements, ice dam emergencies, and hail damage. Their stated GAF Master Elite and President's Club credentials are mentioned in their website claims. Reviewers consistently praise how the company manages expectations, protects landscaping, and delivers the finished roof on schedule.
Ace Roofing has earned a perfect 5-star rating across 12 reviews, with customers consistently praising fast turnaround, skilled work, and fair pricing. Reviewers highlight Jonathan and his crew's professionalism, willingness to handle repairs alongside replacements, and hands-on support through insurance claims without upsell pressure.
Most reviewers praise Nutmeg for rapid response, with owner Sonny often answering calls directly and handling emergency repairs same-day, even weekends. Work quality and crew professionalism earn consistent five-star marks for roof replacement, repairs, and gutter jobs across residential and commercial properties. Two serious complaints stand out: one customer paid $26,000 for a pergola roof rebuild that was installed flat with no water pitch, causing hundreds of pounds of standing water and structural damage after 18 months; a second reported a missed appointment window and alleged dishonesty about traffic delays. The company disputed the flat-roof complaint via email.
Six perfect reviews from long-term clients span 10+ year partnerships and annual maintenance relationships. Kim's metal fabrication and welding skills earn specific praise; the family-owned operation handles complex historic roofs with education and timely follow-up.
Last updated 2026-08-21