Ercolano Cleaning & Restoration

Initial water damage cleanup earns consistent praise for speed and expertise, with Joe, Ben, and Justin standing out for responsiveness. The critical problem is the rebuild phase: repairs take months longer than promised, staff reportedly mishandle insurance negotiations and send debt collectors, possessions go missing during storage, and the rebuild team uses subcontractors without proper coordination. Multiple reviewers report waiting six months or longer for repairs that were promised within weeks.

The company's own website lists broad restoration services and certifications, but reviews reveal a business strong in emergency response and mitigation, weak in project completion and aftercare. One reviewer reported staff left trash on site, blocked bathroom access with their work, and were unresponsive to complaints. Another was harassed by repeated calls after complaining and still hasn't recovered a spare key months later. The disconnect between five-star mitigation reviews and one-star rebuild reviews suggests the company excels at the initial crisis but falters when scaling the longer repair work.